Customer centricity survey template
Do your employees feel connected to your customers?
Start building a customer-centric company
Instilling a culture of true customer centricity in your company can be a challenging task. Where do you start? Where should you focus? Do your employees actually feel like they know your customers? Do they think your organization is prioritizing the customer appropriately? It turns out that all of these factors are measurable, and getting to the bottom of them can be incredibly useful for deciding how you shape your customer centricity strategy. Use this survey as a diagnostic tool for assessing your company’s customer centricity—and for spotting areas where you can improve it.
Take a data-backed approach to customer centricity
Build, guide, and improve your customer centricity program with the help of data from SurveyMonkey’s customer centricity survey template.
- Assess: Get hard numbers to help you understand how connected to customers your employees feel.
- Prioritize: Find out where your efforts can have the most impact and identify which programs or efforts are effective.
- Refine: Focus in on different departments or groups and measure the progress of your efforts over time.
その他のリソースを見る
顧客満足度（CS調査）アンケートテンプレート
顧客満足度アンケートテンプレートですばやくデータを集め、問題を特定し、顧客体験を改善しましょう。
グローバルな顧客体験を強化するHornblower
Hornblower社がSurveyMonkeyとパワフルなAIを使ってNPSデータを最大限活用し、顧客の洞察を収集して、顧客体験を改善している方法をご覧ください。
Ryanairが顧客インサイトを大規模に収集する様子をご覧ください
Ryanairは、毎月5万件のCSATアンケートをSurveyMonkeyとMicrosoft Power BI統合で追跡し、顧客体験を改善しています。
woomが従業員と顧客の体験を改善した方法をご覧ください
woomがSurveyMonkeyで大規模な多言語アンケートを実施して、従業員の体験を改善し、顧客からの洞察を獲得した方法をご覧ください。