Customer centricity survey template
Do your employees feel connected to your customers?
Start building a customer-centric company
Instilling a culture of true customer centricity in your company can be a challenging task. Where do you start? Where should you focus? Do your employees actually feel like they know your customers? Do they think your organization is prioritizing the customer appropriately? It turns out that all of these factors are measurable, and getting to the bottom of them can be incredibly useful for deciding how you shape your customer centricity strategy. Use this survey as a diagnostic tool for assessing your company’s customer centricity—and for spotting areas where you can improve it.
Take a data-backed approach to customer centricity
Build, guide, and improve your customer centricity program with the help of data from SurveyMonkey’s customer centricity survey template.
- Assess: Get hard numbers to help you understand how connected to customers your employees feel.
- Prioritize: Find out where your efforts can have the most impact and identify which programs or efforts are effective.
- Refine: Focus in on different departments or groups and measure the progress of your efforts over time.
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顧客満足度（CS調査）アンケートテンプレート
顧客満足度アンケートテンプレートですばやくデータを集め、問題を特定し、顧客体験を改善しましょう。
woomが従業員と顧客の体験を改善した方法をご覧ください
woomがSurveyMonkeyで大規模な多言語アンケートを実施して、従業員の体験を改善し、顧客からの洞察を獲得した方法をご覧ください。
今日の労働環境を理解して再構築するための職場のトレンド3選
職場のトレンド、ワークライフバランス、自宅勤務、リモートワークと出社勤務の違いに関する新たな調査
市場調査のよくある誤解3選: SurveyMonkeyで思い込みを覆す
市場調査に関する一般的な誤解や思い込みは、SurveyMonkeyのソリューションには当てはまりません。