Do your employees feel connected to your customers?
Instilling a culture of true customer centricity in your company can be a challenging task. Where do you start? Where should you focus? Do your employees actually feel like they know your customers? Do they think your organization is prioritizing the customer appropriately? It turns out that all of these factors are measurable, and getting to the bottom of them can be incredibly useful for deciding how you shape your customer centricity strategy. Use this survey as a diagnostic tool for assessing your company’s customer centricity—and for spotting areas where you can improve it.
Build, guide, and improve your customer centricity program with the help of data from SurveyMonkey’s customer centricity survey template.
顧客満足度アンケートテンプレートですばやくデータを集め、問題を特定し、顧客体験を改善しましょう。
Salesforceが持つパワフルな顧客データと、SurveyMonkeyのフィードバック機能を組み合わせてCXを改善する方法。
SurveyMonkeyのオンライン評価フォームでフィードバックを活用してみませんか。フォームビルダーを使って早速始めましょう!
フィードバックループは顧客や従業員のフィードバックを行動に移すのに役立ちます。フィードバックループとは何か、またループを閉じる方法について学びましょう。